A medical receptionist in a medical practice has various responsibilities, the size and scope of which often depends on the how busy the practice is. The position is not for anyone because it requires someone with excellent communication skills, adequate knowledge of good customer service, and the exceptional ability to interact positively with people of various personality types.
If you have been newly hired for the job, a medical receptionist training manual is an important tool in orienting you about the ins and outs of the job that you have undertaken. Many of the tasks needs to be done simultaneously thus, a medical receptionist should have critical attention to detail, knows how to prioritize, and is an accomplished multi-tasker.
A typical day for medical receptionists include fielding phone calls, greeting and attending to the needs of patients including helping them fill up important forms, setting appointments, routing calls, taking down messages for people in the practice, and filing patient data and making sure the information is up-to-date. These are just some of the various tasks that medical receptionists have to face at work every day.
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Author : UPbook |
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