Keeping your tenants happy is not an easy task. People have different expectations and that why you need to pull up your socks when it comes to service delivery. Landlords all over are doing their best to remain the best. If you do not change things and try to impress your tenants, your units may end up empty in a matter of years. To ensure that your tenants remain loyal, here are some tips to keep them glued to you.
1. Offer Them Renewal Incentives
When the lease period is coming to an end, you should think of a way to make your tenant sign the lease again. Having your tenant sign the lease saves you plenty of money in terms of paying letting fees or the house being empty for some period. There are several incentives that can motivate your renters to sign the lease again, including offering to keep the rent the same. If you tell your renters that the rent will remain the same, they are more likely to stay than to go an start off afresh in another place. If you must increase your rent, you could entice them by putting on a fresh coat of paint and refurnishing the apartment.
2. Open Communication And Reference Using An Answering Service.
Customer service is essential if you want to keep your customers around for any given business. property management answering service is a good way to ensure that your customers feel satisfied with your services. Answering services help in addressing your tenants problems in a professional manner and make them feel appreciated. The person who answers phone calls to your tenant's questions should act professional and provide quick and viable solutions where necessary. You can make your property a heaven to your tenants just by making them feel that they are appreciated when they call. Services like Unicom Answering services also give you a break by managing all your property calls and report to you later.
3 Consider Letting Them Have Pets
Most landlords do not allow their tenants to keep pets. This is a major reason for tenants lack satisfaction. Allowing your tenants to keep pets means you get to beat all your competitors who do not allow pets. You could increase your rent but still have those tenants who love their pets. Although having pets may complicate the issue in some places, it is a good way of gaining the trust and love from your tenants.
Bottom Line for a Successful Property Management Experience
You are responsible for your property. Making your renters comfortable and letting them feel appreciated is the key to a long-lasting relationship. The best way to make sure that your tenants stay around longer is listening to them. property management answering service provides the best way for you to have open communication and reference with your customers. Through communication, you get to learn their needs and implement them. Customer service determines how your business turns out. Provide incentives, communicate with your customers and provide a standby response system to ensure that you are always in touch with your tenant's needs.
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